Privacy Policy

1. Information We Collect

We collect the information needed to operate Grandtake and keep it secure.

• Account information such as email address, username, and wallet address.
• Identity verification data when you complete KYC, handled by our verification partner.
• Usage data such as pages viewed, trades placed, and device and browser information.
• Communications you send us, including support requests.

2. How We Use Your Information

We use your information to provide and improve the platform.

• To create and secure your account and process your trades.
• To verify identity and comply with legal and regulatory obligations.
• To detect, prevent, and respond to fraud, abuse, and security incidents.
• To send service updates and, where permitted, product news you can opt out of.

3. Wallet and Blockchain Data

When you trade, transactions are recorded on a public blockchain. On-chain data such as wallet addresses and transaction history is public by design and is not controlled by Grandtake.

4. KYC and Identity Verification

Identity verification is performed through a trusted third-party provider. We receive a verification result and limited data needed for compliance. We do not store full identity documents on our own servers beyond what is required.

5. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

6. How We Share Information

We do not sell your personal information. We share it only in limited circumstances.

• With service providers who help us operate the platform, under confidentiality obligations.
• To comply with the law, a legal request, or to protect our rights and users.
• In connection with a merger, acquisition, or sale of assets, with notice where required.

7. Data Security

We use technical and organizational measures to protect your information. No system is perfectly secure, so we cannot guarantee absolute security. Protect your wallet keys and account credentials at all times.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, and to object to certain processing. To exercise these rights, contact us at privacy@grandtake.com.

9. Data Retention

We keep your information for as long as your account is active and as needed to meet legal, accounting, and compliance obligations. On-chain data cannot be deleted because it is part of the public blockchain.

10. Children's Privacy

Grandtake is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a minor has used the platform, contact us so we can take action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with a new date. Continued use of Grandtake means you accept the updated policy.

12. Contact

For privacy questions or requests, contact us at privacy@grandtake.com.